AVOSA ACCESSORIES offers shipping to both domestic and international destinations.
General Shipping Information:
- Orders take 2-3 working days to process.
- Shipments made from our storehouses have an estimated shipping time of 7-21 days pending what country the order is coming from.
- There may be extra shipping times during the holiday season due to volume, however we will notify you if this is the case.
- Orders placed after Business hours (Mon-FrI 9AM-5PM) will be processed the next working day.
- We strongly advise that you provide physical addresses instead of P.O. Boxes as some carriers cannot complete delivery to these locations.
If your product(s) arrive damaged, please reach out to customer service team within 48 hours at email@example.com so we can try and rectify the situation with you. We will file a claim with the carrier and aim resolve the problem.
Lost or Stolen Shipments:
If your shipment tracking shows delivered but you do not have it, we would first always recommend you checking with the carrier as sometimes they hide shipments to prevent theft; or if you live in a housing complex it may also be left at the main office. If after checking you still do not have your shipment, please contact us and we will be happy to discuss a solution with you.
If a shipment is not deliverable by the selected carrier or multiple attempts to deliver are unsuccessful, your shipment will be returned to sender. Once we get your shipment back, we will process a refund for the order.
CUSTOMS ISSUES: We are not responsible for local customs issues. All issues or problems associated with customs are the sole responsibility of the customer. Unfortunately, we cannot provide refunds on an order because it did not pass through customs or because a fee was levied by a local customs agency.
Shipments with Incorrect Shipping Information:
If you just placed your order and have the incorrect shipping information, please contact customer service team at firstname.lastname@example.org as soon as possible as our orders are processed quickly and the window for editing shipments is time sensitive.
If your order ships with the wrong information there is unfortunately not much we can do, but depending on the carrier, you may be able to reroute or have your shipment held at a location. Please note, there may or may not be a fee associated with this service that we would not be responsible for.
- LIMIT 5 ITEMS PER CUSTOMER FOR ALL FREE GIFTED ITEMS.
- ALL CLEARANCE OR FREE GIFTED ITEMS ARE NON-REFUNDABLE.
- IF ITEM DOES NOT ARRIVE WITHIN 8 WEEKS, WE WILL GLADLY RESEND YOU YOUR ITEM(S).